ACPO comment on anti-social behaviour call management and call handling pilots
Eight forces have completed an anti-social behaviour pilot to improve case management and call handling responses
ACPO lead for anti-social behaviour Assistant Chief Constable Simon Edens said:
“All eight forces, working locally with partners, have approached the call handling and case management trials with enthusiasm and innovation.
“Effective practices such as developing better ways to handle and share information, using that information to ensure better responses to victims and ensuring different organisations work together to deal with cases are all measures that I would commend to other forces and their partners.
“I firmly believe the results of this pilot will allow us to deliver a better service to individuals and communities and help us to keep them safe.”
Notes to Editors
For more information about the pilots click here
For more information contact
The ACPO Press Office can be contacted via 020 7084 8946/47/48 (office hours) or via 07803 903686 (out of office hours).
The Association of Chief Police Officers (ACPO) is an independent, professionally led strategic body. In the public interest and, in equal and active partnership with Government and partner agencies, ACPO leads and co-ordinates the direction and development of the police service in England, Wales and Northern Ireland. In times of national need ACPO, on behalf of all chief officers, co-ordinates the strategic policing response.
ACPO’s 311 members consist of 223 chief police officers from the home forces of assistant chief constable rank (commanders in the Metropolitan Police and City of London Police) and above, plus 60 senior police staff members from the 44 forces in England, Wales and Northern Ireland. Non home forces such as British Transport Police have 25 chief police officer members and there are three members from the Service Police.